Collect one device and one connection
Start with the PC that has the problem, connected in the location where you notice it. Record the date and the exact access point if a mesh system is involved. A report from a different laptop or an earlier driver can create a convincing but incorrect diagnosis.
- Use winver for the installed Windows version.
- Use netsh wlan show drivers for adapter capabilities.
- Use Windows Wi-Fi properties for the connected protocol and band value.
Keep capability and observation separate
The driver list answers what the installed adapter driver exposes. The connection properties answer what the current link reports. Enter each in its own field. A manufacturer feature on a box is not a substitute for either observation.
When answers disagree, stop changing settings and collect fresh evidence. Multiple adapters, USB dongles and older mesh nodes are common reasons that a report describes a different path from the one in use.
Share only the useful part
The parser uses the radio and authentication capability fields. Names, physical addresses and network identifiers do not help this diagnosis. The downloaded analysis includes extracted capability values, not the original pasted text. Review any screenshot separately before sharing it with support.